Infinity Heating & Air Privacy Policy

At Infinity Heating & Air, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when signing up for promotions, special offers, service inquiries, or any form submissions on our website.

1. What Information We Collect

When you fill out a form on our website, we may collect the following information:

• Full Name
• Email Address
• Phone Number (for SMS/text updates and service communication)
• Service Address (if provided)
• Any additional information you choose to share in message fields

2. How We Use Your Information

Your information is used solely for:

• Sending you promotions, special offers, and discounts
• Communicating about appointments, estimates, or service-related follow-ups
• SMS text message updates if you opt-in, including service reminders and limited-time offers (standard message and data rates may apply)
• Improving our services based on your feedback and interactions

We do not sell, rent, or share your information with third parties for marketing purposes.

3. SMS/Text Message Communications

By providing your phone number and opting into text communications, you agree to receive occasional promotional messages and service updates via SMS. You can opt out anytime by replying “STOP” to any message. Standard message and data rates may apply.

4. Google reCAPTCHA v3

Our site is protected by Google reCAPTCHA v3 to prevent spam and abuse. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. reCAPTCHA may analyze traffic (including IP address) for security purposes.

5. California Residents — Your Privacy Rights (CCPA Compliance)

If you are a California resident, you have the right to:

• Know what personal data we collect and how it is used
• Request a copy of the personal data we hold about you
• Request deletion of your personal data (subject to business and legal requirements)
• Opt out of any sale of personal information (Note: We do not sell personal information)

To exercise any of these rights, please contact us at david@infinityhvac.net or call (530) 205-3818.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, so we encourage you to contact us directly for sensitive matters.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and continued use of the site constitutes acceptance of the updated terms.

8. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your California privacy rights, please reach out:

📧 Email: david@infinityhvac.net
📞 Phone: (530) 205-3818